Introduction & Scope
Saira Health Care we are committed to maintaining the trust and confidence of our patients and visitors. We understand that your health information is personal and sensitive, and protecting your confidentiality is our top priority.
This Privacy Policy governs the manner in which Saira Health Care collects, uses, maintains, and discloses information collected from users of the www.sairahealthcare.com website. This policy applies to all visitors to our website, patients seeking consultation (both online and offline), and customers purchasing products from our online pharmacy.
Information We Collect
To provide you with accurate medical advice and pharmacy services, we may collect the following categories of information:
- Personal Information (PI): Identifiable details such as your Name, Mailing Address, Phone Number, Email Address, and Shipping/Billing Address.
- Sensitive Personal Data or Information (SPDI): Due to the nature of our medical specialty we may collect:
- o Medical history, health status, and symptoms.
- o Details regarding sexual orientation or practices relevant to diagnosis and treatment.
- o Prescriptions, lab reports, and test results.
- o Note regarding Financial Information: We do not store complete debit/credit card details on our servers. Financial transactions are processed through secure third-party payment gateways.
- Technical Data: When you visit our Site, we may automatically collect non-personal identification information, including your IP address, browser type, device information, operating system, and cookies to improve user experience.
Purpose of Collection
We collect and use Users' personal information for the following specific and lawful purposes:
- Medical Consultation: To diagnose health conditions and formulate Unani treatment plans tailored to your needs.
- Order Fulfilment: To process transactions and ship medicines to your provided address.
- Communication: To schedule appointments, send appointment reminders, treatment follow-ups, or answer your inquiries.
- Legal Compliance: To maintain patient records and history as required by the laws governing medical practice in India.
Consent
- Explicit Consent: By using our Site, scheduling a consultation, or purchasing products, you explicitly consent to the collection and use of your information as described in this policy.
- Voluntary Disclosure: Providing Sensitive Personal Data (such as health history) is voluntary. However, refusal to provide necessary health details may prevent us from offering safe or effective medical treatment.
- Withdrawal of Consent: You have the right to withdraw your consent at any time by contacting us at support@sairahealthcare.com. Please note that withdrawing consent may result in the suspension of medical services or cancellation of pending orders.
Disclosure and Sharing of Information
We value your privacy and do not sell, trade, or rent your personal or medical identification information to others for marketing purposes. We may share information only in the following circumstances:
- Service Providers: We may share necessary details (Name, Address, Phone) with trusted third parties who assist us in operating our business, such as courier partners for medicine delivery and payment gateways (e.g., Razorpay, Worldline & CC Avenue) for processing transactions.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe that such action is necessary to comply with a legal obligation.
Data Security Measures
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
- Encryption: Our Site uses SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our servers is secure.
- Restricted Access: Patient medical records are accessible only to authorized doctor (Dr. Nizamuddin Qasmi) and essential staff members who are bound by confidentiality obligations.
- Compliance: We adhere to the "Reasonable Security Practices" as mandated by the Information Technology Act, 2000, and the IT Rules, 2011.
Data Retention Policy
- Medical Records: In compliance with Indian medical regulations, patient records including case history and treatment details are retained for a minimum of 3 years (or longer as required by applicable Clinical Establishment Acts).
- Account Data: User account information is retained as long as your account is active or as needed to provide you services and comply with tax/accounting laws.
User Rights
As a user, you have the following rights regarding your data:
- Right to Access: You may request a copy of the medical records or personal data we hold about you.
- Right to Correction: If you believe any information we hold is incorrect or incomplete, you may request a correction.
- Right to Deletion: You may request the deletion of your account/personal data, subject to our legal obligation to retain specific medical records for mandatory periods.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
- Name: Dr. Nizamuddin Qasmi
- Email: info@sairahealthcare.com
- Phone: 05248-359480
- Address: Saira Health Care, DP-043, Civil Lines, Dewa Road, Linepurwa, Nawabganj, Barabanki, UP 225001
Third-Party Links
Our Site may contain links to third-party websites (e.g., YouTube for educational videos). We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website is subject to that website's own terms and policies.
Policy Updates
Saira Health Care has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Saira Health Care, DP-043, Civil Lines, Dewa Road, Linepurwa, Nawabganj, Barabanki, UP 225001 +91-9452580944, +91-5248-359480